FAQ

You will receive a confirmation mail from our end on placing the order with full details of the order. Check your junk folder, just in case you have not received the email.

There are no shipping charges for all products, all over India. It is absolutely FREE.

For International orders, shipping charges for Sarees, Dress Materials and Dupattas will be calculated on Check out while purchasing the item, according to the weight of the item.

For Lehengas and Premium Jewelry, there are no extra shipping charges for all over the World.

You can place International orders on our website www.silktatva.com and pay via PayPal.
Not using PayPal? Contact us for a secure transfer to our Bank Account via Wise, Remitly or Western Union to complete your purchase easily.
You can also visit our International store https://www.etsy.com/shop/silktatva where we accept all types of International Cards. In case you do not find the product on our Etsy webshop, you can contact us via Whatsapp on our International number +45 91718558 and we will make it available for you to buy.

The process of collecting your desired item from the weavers or manufacturers, packaging or customizing and then dispatching, varies for different items. For details see individual items.

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, customization or other unavoidable circumstances. In such a situation, we will keep you informed at every stage of the processing of your order.

We will not dispatch the product in case the complete shipping address and contact details are not provided along with the order. You can also send us the email to update the details As a policy, we try to reach out to our esteemed customers via their registered e-mail address or the contact number. In case of non-receipt of any response, we try to give them a call. If we do not get a response within 7 days of placing the order, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. However, the order placed for that item will be canceled and there will be no guarantee that the same item will be available to you after 7 days.

We try to keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.

At Silk Tatva, we strive to make sure that you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face any problems.

1. Pre-Shipment Cancellations
   Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order. However any orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion. We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance.
2. Returns
   Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order. However any orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion. We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance.
   1. Before we dispatch an item to you, it goes through various stages of checking to make sure that we do not send any damaged or defective item. However it is possible that there may be a manufacturing defect which didn’t get noticed during packing; or the Item(s) got damaged in the; or a wrong item is shipped out to you by mistake.
      In all these situations, please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
      The shipment unboxing video is compulsory to avoid any misunderstandings. The items should be dispatched back within 7 days of delivery and inform us via email.
      
   2. Confirmation email from us
      You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference. Please note: In case needed, we’d request you for a digital picture or a video of the item for our internal review to be able to process your request.
   3. Shipping Back the Items
      When Shipping back the items:
      1. As advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
      2. Please ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is mandatory to process returns.
      3. Please do not forget to mark the packaging as “Defective Items for Returns” and “Not for Sale”.
      4. Please note that if an error has been made at our end, in spite of our best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
   4. Item Receipt and Inspection at Warehouse
      As a policy, our team shall examine the products on return and identify the defects/variation as indicated by you.
   5. Proposed solutions post receipt of returned items
      Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
      1. Choosing an alternate item as a replacement of equal value
      2. A Store Credit to be used later for shopping on our website
      3. A Refund as decided on a case to case basis
3. No returns in case of:
   Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
   We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
   Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
   
4. Refunds
   There will be no refund, return or exchange of any order on request, if there was a Delay due to Act of God or the Government’s Intervention for eg. unforeseen circumstances such as natural calamity, public holiday, etc.
   Transaction Fees: Transaction Fees, if any charged by the respective bank or the Payment Gateways from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank or the Payment Gateways to you, and not by us. Customers must contact their bank for additional information on these charges.

Always prefer professional dry cleaning for pure silk sarees to preserve their sheen, zari, and texture.

Wrap sarees in muslin or cotton cloth to let the fabric breathe.

Never store in plastic covers, as they trap moisture and may cause yellowing.

Keep sarees in a cool, dry place away from sunlight.

Do not spray perfumes, deodorants, or hairsprays directly on silk as the chemicals can stain or damage zari and fabric.

Use a low-heat iron with a thin cotton cloth on top to protect the silk.

Refold sarees every 3–4 months to avoid permanent creases and tearing along fold lines.

Occasionally take your saree out and air it in shade for a few hours. This prevents moisture buildup and keeps it fresh.

Avoid pinning sarees too tightly, as it may tear the delicate fabric.

Be extra careful with sarees that have heavy zari or embroidery.

Use a padded saree bag while traveling to keep the silk wrinkle-free and safe.

You can also read our BLOG on How to take care of your Pure SIlk Sarees? 

If you’re selecting a standard size, please refer to our size chart given on the product page. Choose the size that best matches your bust, waist, and hip measurements.

✅ Need a perfect fit?

We also offer a made-to-measure option!
Provide us with details like shoulder, chest, blouse length, sleeve length, waist, hips, length, and whether you prefer pads or cancan and email us at contact@silktatva.com or whatsapp us to +91 7303335790

Note: This offer is applicable only on Lehengas

Buy 2 Get 1 Free → Add 3 Lehengas to your cart and use code BUY2GET1 at checkout. The lowest-priced item will be FREE.

Do I need to apply a code for these offers?

✅ Yes, use BUY2GET1 when you add 3 Lehengas to the cart.

Will I get free shipping as well?

Absolutely! ✅ We provide Free Worldwide Shipping on all Lehenga orders. No hidden charges—you only pay the price you see at checkout.

Note: This offer is applicable only on Lehengas

SILKTATVA30-This means that you will select 2 items in the cart and when you proceed to pay, it will automatically apply the discount of 30% on the lowest priced item.

Do I need to add a code for these offers?

✅ Yes, use SILKTATVA30 when you add 2 items.

Will I get free shipping as well?

Absolutely! ✅ We provide Free Worldwide Shipping on all Lehenga orders. No hidden charges—you only pay the price you see at checkout.

Dry Clean Only

Always dry clean your lehengas to retain their original shine, color, and fabric texture. Avoid regular washing as it may damage delicate embroidery, zari, or silk.

Proper Storage

Store in a muslin or cotton cloth to allow the fabric to breathe.

Keep away from direct sunlight to prevent fading.

Avoid using plastic covers as they trap moisture and may cause yellowing.

Handle Embroidery with Care

Heavy zari or stonework should never be ironed directly. Use a low-heat iron with a protective layer (like a thin cotton cloth) if needed.

Avoid Perfumes & Sprays

Do not spray perfumes or deodorants directly on the fabric, as they may cause stains or tarnish the zari.

Airing & Refolding

Every few months, take the lehenga out, air it for a few hours, and refold it differently to prevent permanent creases along the folds.

Store Separately

Keep each piece in a soft pouch or box to avoid scratches and tangling.

Avoid Moisture

Always keep jewelry away from water, sweat, and humidity. Remove before bathing, swimming, or exercising.

Last On, First Off

Wear your jewelry after applying makeup, perfume, or hairspray to prevent chemical damage.

Clean Gently

Wipe with a soft, dry cloth after each use to remove oils and dust. Avoid harsh chemicals or cleaners.

Avoid Direct Sunlight

Prolonged exposure to sunlight can dull stones and plating. Store in a cool, dark place.

Travel Carefully

When traveling, carry jewelry in a hard case with separate compartments to keep delicate pieces safe.