Q1. How can I place an order?
It is very easy. First of all you will need to select a Category and then the sub Category. Choose the product of your choice. Add the product to the cart and then fill in your details. This will create your account by registering with Silktatva. Or you can first create the account by registering and then select the product.
Note: The registered customers can avail of many benefits such as, to be able to check out faster, store multiple shipping addresses, view and track orders in your account. Enter the coupon codes as applicable-Click on the ‘Proceed to check out’ option- Select the appropriate payment option (Net Banking, Debit/Credit card etc.)
Q2. How will I know that my order has been received by you?
You will receive a confirmation mail from our end on placing the order with full details of the order. Check your junk folder, just in case you have not received the email.
Q3. What will be the shipping charges for the items I purchase?
There are no shipping charges for all over India. It is absolutely FREE.
Q4. I want my product to be delivered Internationally? How do I purchase the product and pay?
This Webshop is only for the processing of Indian orders. For International orders visit our International store https://www.etsy.com/shop/silktatva where we accept PayPal payments. In case you do not find the product on our International webshop, you can contact us via Whatsapp on our International number +4591718558 and we will make it available for you to buy.
Q5. How much time is taken to process my order?
The process of collecting your desired item from the weavers, packaging or customizing and then dispatching, varies for different items. For details see individual items.
We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, customization or other unavoidable circumstances. In such a situation, we will keep you informed at every stage of the processing of your order.
Q6. What will happen in case of an incomplete address or contact number?
We will not dispatch the product in case the complete shipping address and contact details are not provided along with the order. You can also send us the email to update the details
As a policy, we try to reach out to our esteemed customers via their registered e-mail address or the contact number. In case of non-receipt of any response, we try to give them a call. If we do not get a response within 7 days of placing the order, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. However, the order placed for that item will be canceled and there will be no guarantee that the same item will be available to you after 7 days.
We try to keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
Q7. What is your Cancellations & Returns Policy?
At Silk Tatva, we strive to make sure that you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face any problems.
(a)Pre-Shipment Cancellations
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order.
However any orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance.
(b)Returns
#1. Before we dispatch an item to you, it goes through various stages of checking to make sure that we do not send any damaged or defective item. However it is possible that there may be a manufacturing defect which didn’t get noticed during packing; or the Item(s) got damaged in the; or a wrong item is shipped out to you by mistake.
In all these situations, please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
The shipment unboxing video is compulsory to avoid any misunderstandings. The items should be dispatched back within 7 days of delivery and inform us via email.
#2. Confirmation email from us
You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference.
Please note: In case needed, we’d request you for a digital picture or a video of the item for our internal review to be able to process your request.
#3 . Shipping Back the Items
When Shipping back the items:
- As advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
- Please ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is mandatory to process returns.
- Please do not forget to mark the packaging as “Defective Items for Returns” and “Not for Sale”.
- Please note that if an error has been made at our end, in spite of our best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
#4. Item Receipt and Inspection at Warehouse
As a policy, our team shall examine the products on return and identify the defects/variation as indicated by you.
#5. Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
- Choosing an alternate item as a replacement of equal value
- a Store Credit to be used later for shopping on our website
- a Refund as decided on a case to case basis
(c) No returns in case of:
Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
(d) Refunds
There will be no refund, return or exchange of any order on request, if there was a Delay due to Act of God or the Government’s Intervention for eg. unforeseen circumstances such as natural calamity, public holiday, etc.
Transaction Fees: Transaction Fees, if any charged by the respective bank or the Payment Gateways from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank or the Payment Gateways to you, and not by us. Customers must contact their bank for additional information on these charges.
Q.8 Are there any special care instructions for the garments?
It is recommended to Dry Clean all the silk fabrics or hand wash in cold water with a mild washing liquid to enjoy wearing them for years to come.