Refunds
There will be no refund, return or exchange of any order on request, if there was a Delay due to Act of God or the Government’s Intervention for eg. unforeseen circumstances such as natural calamity, public holiday, etc.
Transaction Fees: Transaction Fees, if any charged by the respective bank or the Payment Gateways from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank or the Payment Gateways to you, and not by us. Customers must contact their bank for additional information on these charges.
Returns
#1. Before we dispatch an item to you, it goes through various stages of checking to make sure that we do not send any damaged or defective item. However it is possible that there may be a manufacturing defect which didn’t get noticed during packing; or the Item(s) got damaged in the; or a wrong item is shipped out to you by mistake.
In all these situations, please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
The shipment unboxing video is compulsory to avoid any misunderstandings. The items should be dispatched back within 7 days of delivery and inform us via email.
#2. Confirmation email from Silk Tatva
You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference.
Please note: In case needed, we’d request you for a digital picture or a video of the item for our internal review to be able to process your request.
#3 . Shipping Back the Items
When Shipping back the items:
- As advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
- Please ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is mandatory to process returns.
- Please do not forget to mark the packaging as “Defective Items for Returns” and “not for sale”.
- Please note that if an error has been made at our end, in spite of our best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
#4. Item Receipt and Inspection at Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
#5. Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
- Choosing an alternate item as a replacement of equal value
- a Store Credit to be used later for shopping on our website
- a Refund as decided on a case to case basis
No returns in case of:
Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.